Terms and Conditions

Kailashrath Treks herein would be referred to as the company, customers/client would be referred to as participants and the trek/event would be referred to as programmes. The terms and conditions are invariable for all the participants.

Disclaimer

The pictures, videos, and other media that have been put on the website are exclusively for official and marketing purposes only. It doesn’t guarantee that the pictorial, video, or other media content will be part of the trek.

While we have made the best of our efforts to ensure the accuracy of our advertising material and essential information, we cannot be held responsible for any inaccuracies.

Necessary documents and medical release

Participants are required to produce a Medical Certificate attested by an MBBS doctor certifying that they are fit for a Himalayan trek (Very High Altitude). Failure to produce the same will divest the participant from participating in the event. The Medical Release is available for download on the website.
A participant information form and a no objection certificate (NOC) is also required to be filled and acknowledged by the participant.

Age criteria

Participants under the age of 18 years are minors and must be accompanied by a guardian.
Participants must be at least 7 years old for treks below 8000 feet (Low altitude treks).
Participants must be at least 12 years old for treks above 8000 feet (High altitude treks).

About the programme

No changes in the programme’s itinerary will be entertained once the programme has commenced.
The company reserves the right to modify or cancel the programme due to acts of God or any unavoidable circumstances (e.g., heavy snowfall, cloudburst, road blockage, political unrest). If possible, updates about the change in itinerary will be provided at the earliest.
Some programmes take place in districts where internal travel and accommodation arrangements may differ in quality and level of comfort from descriptions provided by us in good faith.

Adventure activity

Adventure activity is subject to weather conditions and is conducted as per the schedule.
The company provides information about optional adventure activities but will not take responsibility for bookings or services rendered by third parties.

Safety measures and risk involved

By booking, participants acknowledge that programmes involve inherent risks, including injury, psychological trauma, disease, loss of property, and inconvenience.
If a participant voluntarily leaves the programme, the company is not responsible for their safety or any ensuing expenses.
The company is not responsible for loss or damage to participant's belongings, even when carried by porters, ponies, or vehicles.
In emergencies (e.g., acute illness, major accidents), the company will escort the participant to the nearest hospital, but costs will be the participant’s responsibility.

Medical emergency

High-altitude activities involve inherent risks. While the Kailashrath Treks team strives to minimize risks, participants are responsible for medical expenses, evacuation, and other charges resulting from illness or accidents.

Privacy Policy

Kailashrath Treks values your privacy and uses information, pictures, and videos taken during the programme for official and marketing purposes without compensation or prior notification.

For privacy concerns, reach us at +91-7757008998 / +91-9805155151 or email us at kailashrathtreks@gmail.com.

Code of conduct

Participants must behave in a socially acceptable manner and adhere to the company’s rules and regulations.
Actions causing danger, distress, or property loss will not be tolerated and may lead to termination from the programme without refund.

Authority of the leader

Leaders have the authority to make decisions affecting group safety and well-being. Participants may be required to leave the group if their health is at risk, illegal activities are committed, or behavior negatively impacts the group.

Booking and payment

Participants must acknowledge and accept the terms and conditions.
Required forms and documents must be submitted.
Final payments must be made as per the programme’s schedule.

Payment

50% advance payment is required at the time of booking. The remaining 50% must be paid 15 days before the event.
Cancellation charges vary from Rs. 2000 to Rs. 8000, depending on the trek, if canceled before 15 days. No refunds for cancellations made within 15 days of the event.

Refunds

No refunds for cancellations due to natural calamities or unavoidable circumstances.
Alternatives may be provided if a trek is canceled at the last moment.

Bus Travel/Tickets

Kailashrath Treks outsources bus services to a vendor. Guidelines of the service provider must be followed. No refunds for bus cancellations.

Complaints and suggestions

For complaints, contact the respective trek/camp leader or coordinator. Unresolved issues can be emailed to kailashrathtreks@gmail.com.

Communications

For inquiries, bookings, and payments, contact +91-7757008998 / +91-9805155151 or email kailashrathtreks@gmail.com.

Updating of terms and conditions

The company reserves the right to update terms and conditions. The latest versions can be found on the company website www.kailashrath.com.